Privacy policy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How do we use the information that we collect?

When you contact us, you will be able to opt-in to the Workskills Training Ltd e-mail marketing list and we will send you exclusive information about special offers, media events, new products and much more. If you later decide you do not wish to receive offers in this manner, email us [email protected] and we’ll remove you from our mailing list.

Workskills Training Ltd does not sell, rent or trade your e-mail address to unaffiliated third parties, but does use third parties to administer and manage our e-mails, and may in the future share your e-mail address with our sister companies. Third parties who manage and administer our e-mails are required to maintain your e-mail address in confidence. If you’d like to be removed from the Workskills Training Ltd e-mail list, you can follow the removal instructions located at the bottom of the next e-mail you receive from Workskills Training Ltd.

Use of Cookies and Other Technology

Workskills Training Ltd uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and are used by Workskills Training Ltd to help track clicks and pass information as you go through the pages within the Workskills Training Ltd Web site. We may also use a cookie and/or a technology known as clear gifs which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and provide you a more personalized experience.

General Browsing

Workskills Training Ltd gathers navigational information about where visitors go on our Web site and information about the technical efficiencies of our Web site and services (i.e. time to connect to our Web site, time to download pages, etc.). This information allows us to see which areas of Workskills Training Ltd are most visited and helps us better understand our customers’ experiences at Workskills Training Ltd.

This helps us improve the quality of your online experiences by recognizing and delivering more of the preferred features, areas and services. In the process of gathering navigational information non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site (such as the time of a visitor’s last visit to a page on our site).

Incoming and outgoing telephone calls

Telephone calls may be recorded for training and development purposes.

Contact us

By completing the online ‘Contact us’ page you are giving consent to Workskills Training Ltd to use your information to contact you via telephone and email.

Payment Information

We do not store credit card details nor do we share customer details with any 3rd parties

General

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our Web site, the site or the public.

We may use third parties to help us provide services to you, such as monitoring site activity, conducting surveys, processing orders, maintaining our database and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in confidence.

Updating Personal Information

If you need to update your name, mailing address or email address, just email us [email protected]

Links

For your convenience, our Web site may contain links to other Web sites. Some of these Web sites may request or require you to provide personal information. Workskills Training Ltd is not responsible for the privacy practices of such Web sites and you should review their privacy policies prior to providing any personal information. Links that appear on Workskills Training Ltd should not be deemed in all cases to imply that Workskills Training Ltd endorses or has any affiliation with the linked Web sites.

Questions / Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at [email protected] Should there be a material change in the categories of information collected at Workskills Training Ltd or a material change in how we use information collected at Workskills Training Ltd, we will post the revised Privacy Policy on this Web site at least 30 days in advance of the changes of policy.

How long will we keep your personal data?

We will retain personal data relating to your learning, assessment, and certification to enable us to provide information about your learning or a replacement certificate for up to three years after you complete your qualification.

We will retain personal data relating to our own internal quality assurance processes,

Disposal Procedure

All personal data will be disposed of in accordance with Wskills disposal procedure.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at [email protected]

In your request please ensure you provide sufficient information that will enable us to verify your identity. We will respond directly to you within 1 month of your request.

Please note that there are exceptions to this right. We may be unable to make all information available to you if by making the information available to you would reveal personal data about someone else, if we are legally prevented from disclosing such information, or if there is no basis for your request, or if your request is deemed to be excessive.

Right to erasure

You have the right to request the deletion of your personal data where the personal data is no longer necessary for the purposes for which it was collected, where you withdraw your consent to processing, where there is no overriding legitimate reason for us to continue to process your personal data, or if your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to rectification

We aim to keep your personal data accurate and complete. Please ensure you contact us using the contact details provided below to let us know if any of your personal data is not accurate or of any changes to your personal data, so that we can keep our records up-to-date.

Right to object

There are occasions where you have the right to object to the processing of your personal data, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

There are also occasions where you have the right to request that we restrict the further processing of your personal data. For example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request make such request, please contact us using the contact details provided below.

Please note that the General Data Protection Regulation (GDPR) sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this in our response to your request.

For any matters relating to your personal data and GDPR please contact us at the following email address:-

[email protected]