Last updated: 17 August 2026
1. Definitions
1.1 The definitions and rules of interpretation in this condition apply in these terms and conditions.
‘we’, ‘us’ or ‘our’: is a reference to Workskills Training Limited;
‘you’ or ‘your’: is a reference to the individual, company or other commercial body to whom we are providing our Services and who is required to pay for the Services we provide;
‘Services’: means the assistance we will provide in connection with your requirements. The precise Services we will be providing to you will be stated in the quotation and as we agree from time to time.
1.2 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.3 Any obligation in these Conditions on a person not to do something includes, without limitation, an obligation not to agree, allow, permit or acquiesce in that thing being done.
2. Legally Binding Contract
2.1 These terms and conditions are binding on any individual or company purchasing goods or services or making bookings with us.
2.2 A contract between you and us will be established in either of two ways: when you sign the agreement, we and you enter a legally binding contract on the signing date; or when you and we verbally agree that we provide Services, a legally binding contract is established on the date of our verbal agreement and making the payment for the course.
2.3 We recommend reviewing these terms and conditions before signing the agreement or verbally agreeing to our Services or before making any payment. Feel free to ask us any questions regarding these terms if needed.
2.4 Please retain a copy of these terms and conditions for your records.
2.5 We reserve the right to revise or amend these terms and conditions at any time without notice. The latest version will apply to sales and contracts after the effective date of the new terms. The most recent version of the terms and conditions will be available on our website or upon request.
3. Providing the Services
3.1 Upon entering into a legally binding contract, we will typically commence providing the Services within 48 hours or as mutually agreed.
3.2 Unless otherwise agreed, invoices for services must be paid in full before service provision.
3.3 Services may be accepted via phone, online (our website), email, or verbally. Confirmation of acceptance by any of these means constitutes entering into a legally binding contract.
3.4 We undertake to provide Services to the Client/Candidate as per the terms outlined herein to support the Candidate throughout the assessment process.
3.5 Service provision begins on the Candidate’s registration day with an awarding body.
3.6 Assessor support will be available to the Candidate for 12 months from the Start Date.
3.7 Additional fees may be charged for further support if the Candidate hasn’t completed their qualification within the 12-month period, as recommended by the Candidate’s assessor.
3.8 If the Candidate needs to temporarily suspend their qualification due to uncontrollable circumstances, prompt notification to us via email is required.
3.9 Additional fees will apply for a repeat assessment visit if an ‘on-site’ assessment cannot proceed due to inadequate preparation by the Candidate/Client or workplace constraints.
3.10 Insufficient support from us does not entitle the Client to terminate the contract.
4. Course/Exam Booking
4.1 Applicant’s Responsibility to Choose the Right Test or Course: It is solely the individual’s responsibility to confirm and choose the right exam or course they require. All information given on our website and by us should be taken as a guide only. You must check with the awarding body which exam/course you need — we accept no responsibility for the exam/course candidates have chosen to take.
4.2 Resits: You should book your exam well in advance to guarantee a place and have sufficient time for preparation. You will have to pay full price for resits if you are taking only the exam with us without attending our full Course.
4.3 Exams/Course Booking: The exam will only be booked and confirmed after we have received all the information and full payment. It is up to the candidate to make sure they have provided all the information and documents and that their payment is up to date. Failure to complete payment and missing any vital information will result in loss of exam place.
4.4 ID: Valid photo ID details must be provided at the time of registration along with proof of address. You must also bring original ID documents on the exam day. If you fail to bring correct ID (ID used when registering) as required by the Awarding body, the candidate will be refused admission into the exam and will lose their place and their fee. Please make sure you bring the correct ID as agreed upon booking.
4.5 Failure to Attend Exam and Late Arrival on Exam Day: Once an exam fee is paid and exam is booked, if you do not attend the exam for any reason you will not be entitled to a refund. A full fee will have to be made in order to re-book an exam. If you cancel the exam 14 days prior to the exam commencement date, we will refund the full fee after deducting a £25 administration fee.
4.6 Refunds: The registration and administration fee is non-refundable under all circumstances. Where a refund is due under clause 4.6.1 below, it will be made in the form of a company cheque. We will not make any refund if there are any delays for certificates from examining bodies.
4.6.1 Statutory 14-Day Cancellation Right: Under the Consumer Contracts Regulations 2013, you have the right to cancel your booking for a full refund (less any deduction due under clause 4.6.2) within 14 days of the date of your booking/payment.
4.6.2 14-Day Exam/Course Deadline: Regardless of when you booked or paid, and regardless of clause 4.6.1, no refund will be given if, at the time you cancel, the exam/course date is within 14 days away.
4.7 Communication: All communication with us must be dealt with during our working hours by email or through our main landline number.
4.8 Non-Transferable: The exam/course fee is non-transferable. You cannot transfer the fee to another exam or to another person.
5. Obligations of the Candidate/the Client
5.1 The Candidate/the Client agrees and acknowledges the following:
5.1.1 They are responsible for the accuracy of the information provided in the Learner Initial Profiling Form for the Candidate, ensuring it is correct in all material respects.
5.1.2 The information provided by the Candidate or by the Client on behalf of the Candidate will be used by us for assessing the Candidate’s suitability for the NVQ to be undertaken.
5.1.3 We reserve the right to assign an alternative NVQ assessor to the Candidate at any point during the assessment process.
5.1.4 We may, when necessary, modify the specifications of the Service to comply with applicable safety or statutory requirements. Such modifications will not materially affect the quality of the service or, when deemed appropriate by us, an alternative service of equal value and quality may be provided.
6. Candidate Support
6.1 We commit to providing the Candidate with support and guidance throughout the assessment process for a duration of 12 months from the Start Date.
6.2 Support will be available upon request from the Candidate through various communication channels, including telephone, Zoom/Teams, email, WhatsApp, and our ePortfolio system.
6.3 The Client/the Candidate acknowledges and agrees that reasonable periods of downtime may be necessary for the support provided by their assessor (e.g. assessor holiday), during which support may not be available.
6.4 The Client/the Candidate acknowledges and accepts that reasonable periods of downtime may be required in respect of the support provided to the Candidate by their assessor (e.g. assessor holiday), and that support may therefore not be available during these periods.
6.5 The Candidate/the Client is advised to promptly notify us if they are dissatisfied with the support provided by their assessor. This notification will enable us to investigate the issue and, if necessary, allocate the Candidate to an alternative assessor.
7. Third Party Clients
7.1 For third-party clients/providers (e.g. external training providers/companies/assessors operating under their own name/company/branding but utilising us as their approved centre for certification and/or quality assurance), we assume no responsibility for the initial profiling or overall outcome of the assessment process. Any complaints regarding the assessment process or anything else should be directed to the external organisation/assessor that received the initial payment for the assessment service.
7.2 Third-party clients/providers (as outlined in 7.1) who opt to use us as their assessment centre for registration, certification, and quality assurance purposes do so at their own risk. In the event that information or data provided to us for service provision is deemed insufficient or if our Terms & Conditions are found inaccurate, we reserve the right to modify or cancel any verbal or signed agreement. Upon discovery of such information during or after service delivery, we reserve the right to terminate support, modify, or cancel the agreement. Once payment has been rendered to us for services, no refunds will be issued.
7.3 Any third-party organisation/assessor (as outlined in 7.1) using our ePortfolio system agrees not to reproduce, duplicate, or use any part of our materials or software for their commercial gain or that of another party without our prior written consent. Additionally, all third-party users of our ePortfolio system agree not to attempt to compromise the infrastructure or operation of the ePortfolio system through the use of viruses, keyloggers, spyware, ransomware, denial of service attacks, or similar methods. Any breach of this agreement will result in legal action, and the offending party will be held liable for monetary damages payable to us.
7.4 Third-party users agree to implement reasonable measures to safeguard our ePortfolio system, including the installation of appropriate antivirus software on their access devices and refraining from sharing their ePortfolio login credentials with any other party. Any violation of this agreement will result in legal action, and the responsible party will be held liable for monetary damages payable to us.
7.5 Any concerns or disputes regarding the service provided or agreed upon by candidates booked through third-party organisations should be directed to the external organisation or assessor that received the initial payment for the assessment service. We accept no responsibility for the services promised by the third-party organisation, and any payment agreements or disputes shall be addressed with the external organisation or assessor that received the initial payment for the assessment service.
8. Certification
8.1 Replacement Certificate: The cost of a replacement certificate is £60, which must be paid in advance before we request a new certificate.
8.2 Delays in Certificates: Please note that in some cases certificates take longer to arrive than expected. We will give information on the delivery time of certificates upon registration. This should be taken as a guide. We will not be responsible for delays, nor can we make a refund if certificates arrive later than expected or for any loss of earnings/work.
8.3 Collection/Delivery of Certificates: Certificates can be collected from our main centre during our opening hours once the candidate receives confirmation of arrival. The certificate will otherwise be posted via Royal Mail. We will not be responsible if the certificate is lost via courier. We can also post your certificate first class recorded delivery at an extra cost of £10.
8.4 Deadlines or Expiry of Your Cards: It is your responsibility to book and pass your exams in good time before your card or qualification expires. We will not accept any liability if you cannot obtain your certificate before your card or qualification expires.
For more information please see our certification policy, which can be requested by email to info@wskills.co.uk.
9. Changes in the Course/Exam
9.1 Changes in Law: We will not take any responsibility if the law or awarding body changes any rules after you have taken the exam and your certificate is no longer valid for the purpose. We will not make any refunds.
9.2 Changes in Venue, Time and Exam: In rare cases we may have to change the date, venue or examining body for the exam. If this happens, we will notify you at the earliest opportunity. If we have to cancel an exam for any reason, we will offer you an alternative date or a full refund if the new date is not suitable for you.
9.3 We will not take any responsibility for changes to the availability or syllabus content of accredited courses as set by the awarding body. Should your syllabus be phased out at any time during your study or assessment period, we can only extend this to the last available date for which your course is valid.
9.4 If you choose to cancel a paid exam/course you will forfeit any monies paid in that regard. Under the terms of this agreement you explicitly accept that you will not be entitled to and will not receive a refund through making such a cancellation.
9.5 If any information or data supplied to us during or after the provision of a service proves to be insufficient or inaccurate, we reserve the right to amend or cancel the agreement.
10. Force Majeure
10.1 We shall have no liability to you if we are prevented from, or delayed in, performing obligations under the contract or from carrying on business by: (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricanes, flooding, storms, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labour stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities.
11. Limitation of Liability
The Client’s attention is particularly drawn to this clause.
11.1 Nothing in these Conditions shall limit or exclude Workskills Training Limited’s liability for: (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
11.2 Subject to clause 11.1: (a) Workskills Training Limited shall under no circumstances whatever be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and (b) Workskills Training Limited’s total liability to the Client in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £2 million.
11.3 The terms implied by sections 3 to 6 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
11.4 This clause 11 shall survive termination of the Contract.
12. Partnership
The contract is not intended to, and shall not be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
13. Data Protection
13.1 Any information disclosed to us either directly through assessment, our website, email, booking or by any other means will only be collected, stored or processed in accordance with our Privacy Policy.
13.2 We may contact you with offers from the data collected by email or from our website; you can request to unsubscribe by emailing info@wskills.co.uk.
13.3 Any communication or material you post or transmit to us over the internet is, and will be treated as, non-confidential and non-proprietary. Upon the transmission of any personal information to us, you expressly grant us permission to disseminate and/or use such information for any lawful purpose.
13.4 Posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violation of any law, is strictly prohibited.
13.5 We reserve the right to monitor your communications with us, whether by mail, voice, fax, email or any other form of transmission, for the purposes of quality control, security and other business needs.
13.6 Please be informed that your personal data will be sent to the relevant awarding body for the purposes of entering you for an awarding body qualification, certification and maintenance of your record of attainment.
14. Behaviour
14.1 Harassment and Abusive Behaviour: Our staff have the right to work without fear. We will not tolerate any kind of harassment, threats or abusive behaviour over the phone or in our centre. In such cases, you will not be allowed to sit the exam and you will lose your full fee.
14.2 We also reserve the right to refuse a candidate if we cannot confirm their identity or if a candidate has been abusive to our staff.
15. Retention of Title
All goods, services, licences and certificates will remain the property of the Company until the fee has been paid in full, and the Client shall remain liable until full payment has been made.
16. Queries
Any query by the Client relating to payment must be notified by the Client to the Company within 14 days of the date of the invoice/order form.
17. Applicable Law
17.1 English law shall apply, and any dispute shall be settled by English courts. These Terms and Conditions do not affect any statutory rights available to the Client.
Contact Us
Workskills Training Limited
Office 443, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX
info@wskills.co.uk
+44 (0) 203 983 8800